Business software, technology and services for increased business agility

Progress Actional: Operational Responsiveness for Service Providers

Progress Actional enables service organizations to provide an enhanced customer experience by monitoring transactions to ensure that if any service levels are not met, the underlying issues are identified, and can be rectified fast.

Actional is an advanced solution providing visibility across the order fulfillment stream, across all order management and provisioning platforms. Providing real time monitoring and analysis capabilities, Actional can identify and resolve order exceptions and fallout through rule based transaction tracking.

View and Respond to Events in Real-time

Responding to real time information is critical to business. Actional provides the following features enabling service providers enhance customer service, reduce order fallout and support issues.

Application Driven flows

Actional Automatically discovers process flows and maps dependencies end-to-end with no custom coding or configuration.

Event Capture

Snapshots of individual transactions that violate defined levels of service are captured to enable isolation of root causes, with no additional overhead.

Transaction Diagnosis

Extensive drill down capabilities enable real-time fault diagnosis, facilitating speedy resolution, even before customers become aware of problems.

Dashboards and Alerting

Dashboards provide stakeholders with graphical views of metrics of interest in real time. On violation of Service levels, designated staff can be alerted immediately.

Minimal Overhead

Even under the most stressful conditions, actional does not add more than 2% overhead.

Support for Industry Standard Platforms and Protocols

Actional supports popular industry standard platforms and protocols.